Delivery Policy

We only deliver wine to addresses within Australia.

After ordering online, you will receive an email confirmation containing your order details (provided you have provided us with a valid email address). I will then attempt to deliver your purchase/s from here in Watervale via Australia Post, Fastway or APD. Depending on your location within Australia, the delivery time will vary between 1 and 10 days. In outlying, flood-affected areas or during heat waves, the delivery may take a little longer.

Wine is normally delivered from Monday to Friday between 9.00 am and 5.00 pm. Most orders will be delivered to your door, however in rural or remote areas the delivery may be left at the nearest Australia Post office or freight depot.

If you are unavailable at the time of delivery, your wine will be left according to any special delivery instructions you have provided to us. In the event that you have not provided us with such instructions, your wine will be delivered to the closest Post Office (for Australia Post deliveries) or returned to the nearest courier depot (for deliveries via APD or Fastway). APD or Fastway will then attempt to arrange a convenient time for delivery.

In the event that you are unable to take delivery of your wine after 10 days, Australia Post, Fastway or APD may return the wine to us and additional charges will apply and no refund will be available.

I cannot be held responsible for deliveries to incorrect or incomplete addresses provided by customers. If the address is incorrect and the delivery is made, the customer assumes responsibility for the entire purchase. If the address is incorrect and the delivery is refused or unable to be completed, then the order will be returned to our distribution centre and additional handling costs plus freight charges may be applied to a request for re-delivery. To avoid these costs, I recommend that you double check your address details to ensure that all information provided is correct and in full.

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