Breakages

If you receive a case of wine with one or more broken bottles, simply let me know within 2 working days of the date of delivery and I will issue you with the relevant replacement bottle(s) at no additional charge.


Refund Policy / Quality Guarantee

In the rare instance that you are not satisfied with a wine purchased from Wines by KT I am more than happy to provide you with a full refund for purchases of the relevant wine (excluding freight costs).

You must let me know that you are not satisfied within 14 days of buying the wine and I'll refund you in full (excluding freight costs) an amount equal to the value of your remaining unopened bottles plus one opened bottle only.

Typically you will be required to return the remaining unopened bottles of the wine in question to me in Watervale for a quality inspection, and you will assume responsibility of risk and all associated freight costs. All refunds are processed within 7 days of your notification or from the date that the remaining wines are returned to me.

If I reasonably believe that a buyer is abusing my Quality Guarantee, I reserve the right to suspend or cancel the Refund Policy / Quality Guarantee in relation to that buyer and cancel any pending orders.

Please note that my Refund Policy / Quality Guarantee does not apply to goods that are marked as "Sold as is - no refunds or returns accepted", or for wine that is from a vintage 5 years or more prior to the purchase year.

Risk of damage, loss or deterioration to product passes to the buyer upon delivery and therefore no refunds are offered for products that are damaged after delivery.


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